I looked into the social media tendencies of both Dell and Samsung.At first, I assumed that they would have differing social media strategies simply because they are different companies.What I found was interesting. Both companies actually have the same social media presence. Both companies utilize a combination of Facebook, Twitter, linked in and engage for the same reasons. I think this shows that for a business application, similar companies will use the same tools for similar reasons.
After doing some research as to how they used these tools I found that:
Twitter : Is used for user engagement, creating excitement, creating a brand personality
Facebook: Is used to engage directly with users. Crowd source ideas, Gain an understanding of the consumer landscape, Address common problems amongst customers.
LinkedIn: Foster business relationships and gain the same information they gain from Facebook.
I found it interesting that both companies use Facebook and linked in. It appears that they are strategically targeting both the consumer and business side of their industry.However, it seems like Samsung is doing a bit more with social media than Dell. Samsung uses their social media to not only reach out to its customers, but to its entire demographic(Technology enthusiasts). Samsung frequently tweets out information from the consumer electronics shows and other industry trade shows. This fosters brand loyalty through other means than keeping a customer who brought the product excited about new products.
In closing, Dell and Samsung use social media similarly ,but their are differences. They both use social media to engage customers and maintain good relations with them, however Samsung uses it to promote their brand to those who don’t even use its products. This just proves that the same social media approach can be used very differently with widely differing results.





